Kona Warranty

Effective September 1, 2025

Kona Bicycle Company ( "Kona" ) makes the following limited Warranty:

 

COMPLETE BIKES

ONE YEAR LIMITED WARRANTY ON COMPLETE BICYCLE (USA & CANADA)

Kona warrants to the original owner that this new Kona bicycle will be free from defects in materials and workmanship for a period of one year from the original date of purchase, when purchased in the United States or Canada and used under normal conditions. During this one-year period, Kona will, at its sole discretion, repair or replace any parts found to be defective and covered under this limited warranty. The original owner is responsible for all labor costs associated with the repair or replacement of these parts.

 

TWO YEAR LIMITED WARRANTY ON COMPLETE BICYCLE (EUROPE)

Kona warrants to the original owner that this newly purchased Kona bicycle shall be free of defective materials and workmanship for the two-year period stated under EU consumer protection laws, dated from the original purchase and subject to normal conditions and use. During this two-year period, Kona shall repair or replace, at its sole option, all parts that are found by Kona to be defective and therein subject to this limited warranty.

 

E-BIKE COMPONENTS LIMITED WARRANTY

Kona electric pedal-assist bikes come with a two-year warranty on the electronic system (excluding the battery), provided by the component manufacturer. This warranty does not cover damage caused by accidents or user errors. Battery warranties are provided separately by each battery manufacturer—please visit their respective websites for specific terms and conditions.

 

FRAMES and FORKS

LIFETIME LIMITED WARRANTY ON BICYCLE FRAME and RIGID FORK

Kona warrants to the original owner that the Kona frame and/or Kona fork* of this new Kona bicycle, purchased from an authorized Kona dealer, is free from defects in materials or workmanship for the lifetime of the original owner. If Kona determines that the frame and/or fork is defective, Kona will repair or replace it. Please note that the color on the warranty frame and/or fork may vary from the original. The original owner is responsible for all labor and shipping charges connected with the repair or replacement of the bicycle frame and/or fork.

* As of September 1, 2025- Carbon models Libre G2, Ouroboros, Process G3 & Hei Hei G10 qualify for lifetime frame warranty. Any new carbon models introduced after this date will also qualify for the same warranty.

If you have a warranty concern with your bicycle, please head to your nearest Kona dealer and they will assist you.

 

GENERAL PROVISIONS

This limited warranty is available only to the original owner of this Kona bicycle purchased from an authorized Kona dealer, and it shall remain in force only as long as the original owner retains ownership of the Kona bicycle. This limited warranty is not transferable. To obtain service under this Limited Warranty, the original owner must deliver the Kona bicycle, and the bill of sale or other dated proof of purchase document identifying the Kona bicycle by frame number/serial number, to an authorized Kona dealer. This Limited Warranty does not apply to normal wear and tear, corrosion, nor to defects, malfunctions or failures that result from the abuse, neglect, improper maintenance, alteration, modification, accident, or misuse (including without limitation bicycle racing, bicycle motocross, stunt bicycling, commercial use or rental use) of the Kona bicycle. Damage caused by transporting a bicycle, especially across the tailgate of a pickup truck – even when a pad is used – voids warranty.

THIS LIMITED WARRANTY IS THE ONLY EXPRESS OR LIMITED WARRANTY APPLICABLE TO KONA BICYCLES. ANY IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN SCOPE AND DURATION IN ACCORDANCE WITH THIS LIMITED WARRANTY. KONA SHALL NOT BE RESPONSIBLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES SUFFERED BY ANY PARTY. THE FOREGOING STATEMENTS OF WARRANTY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER REMEDIES.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS; YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; SO, THE ABOVE LIMITATIONS AND EXCLUSIONS SET FORTH IN THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.

THE LIMITED WARRANTY SET FORTH HEREIN MAY NOT BE EXTENDED, ENLARGED OR OTHERWISE MODIFIED BY ANY KONA DEALER, AGENT OR EMPLOYEE, AND KONA DOES NOT ASSUME ANY LIABILITY OR MAKE ANY WARRANTY EXCEPT AS STATED IN THE LIMITED WARRANTY.

WARRANTY VALID ONLY IF BICYCLE IS ASSEMBLED BY AN AUTHORIZED KONA DEALER.

 

CRASH REPLACEMENT

Pick the wrong line? Underestimate the power of a curb? It’s OK, we’ve got your back. For the entirety of your warranty period, we’ll offer you awesome pricing on a replacement frame and/or fork in non-warranty situations. Here’s how it works:

  • For the original owner only
  • Available only through your local Kona dealer
  • Bring your proof—original sales receipt + serial number
  • Shipping & labor are on you, but the savings are all yours
  • Exact parts/colors depend on what’s in stock (surprise upgrades can happen!)